Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
7.7
Location
9.0
Service
9.0
Dining
7.3
Guest reviews
8.2/10
based on 5 reviews
8.2
8.2/10 based on 1951 reviews
Edward
United States,
April
2024
8.6/10
The hotel offers spacious rooms that are twice as large as double rooms, providing ample comfort. However, the price is on the higher side considering the room size and included facilities. The service is exceptional, with attentive staff who go the extra mile to ensure a pleasant stay.
Rooms
8.0
The rooms were small but very comfortable.
Service
9.0
The staff was lovely and showed extra care during my stay.
Location
9.0
The hotel is conveniently located around a 1-minute walk from the station, making it easy to explore Beppu.
Dining
8.0
The dining experience was very homey with nice options at a good value of 800Y.
Facilities
9.0
The hotel provides all necessary facilities for a comfortable stay.
Stephen
United States,
July
2023
8.0/10
My stay at the hotel was quite pleasant overall. The rooms were spacious and had all the necessary amenities for two people, although they were a bit on the smaller side considering the price I paid. The service from the staff was exceptional, resembling the level of service found in 5-star chains. The location was excellent, just a few steps from the train station, making it convenient for exploring the area. The dining experience provided was satisfactory, with a good variety of free toiletries and a decent breakfast spread. However, there were some minor areas for improvement, particularly in room size and breakfast variety.
Rooms
7.0
The rooms provided all the required amenities for 2 people and were roomy enough, but slightly on the smaller side for the price paid.
Service
9.0
The staff was proactive and able to provide service similar to concierge services at 5-star chains. They were friendly and helpful, especially in attending to our luggage requests and tobacco smell concerns.
Location
9.0
The location was excellent, just a few steps from the train station, which made it very convenient for exploring the area.
Dining
7.0
The dining experience offered a good selection of free toiletries and a satisfactory breakfast spread, but there is room for improvement to make it even better.
Facilities
8.0
The facilities were well-maintained and provided all the necessary amenities for a comfortable stay.
David
United States,
June
2023
8.2/10
I loved the hotel's convenient location near Beppu Train station and the city center. The rooms were small but still very comfortable and clean. The staff were friendly and helpful; however, the parking arrangement was a bit inconvenient. Dining options were good with a variety of Japanese choices but lacking certain Western items. Overall, a great value for the price paid.
Rooms
8.0
Although a bit small like most places in Japan, the rooms were still very comfortable and clean, equipped with all necessary amenities.
Service
9.0
The staff were proactive and quick to respond, providing a service level comparable to luxury hotel concierge services. Housekeeping was efficient.
Location
9.0
The hotel's location was excellent, just a short walk from Beppu Train station, offering easy access to various transportation options and dining spots.
Dining
7.0
The dining experience was enjoyable, with delicious local options;
Facilities
8.0
The hotel provided all necessary facilities for a comfortable stay, including free toiletries and a variety of amenities.